Frequently Asked Questions (FAQ)
Welcome to our HumidifyHub FAQ page. We understand that you may have questions, so we've prepared a list of common inquiries to provide you with clear and friendly answers. If you need further assistance or have any other questions, please feel free to reach out to us at contact@humidify-hub.com. We're here to make your shopping experience as smooth as possible!
1. How long does shipping take, and is it free?
- We offer free shipping on all our orders, but shipping times may vary depending on your location and the specific product. To track your order, simply use the tracking number provided in the email we send after every purchase.
2. Are there import duties for international orders?
- Yes, import duties may apply depending on your country's regulations. Please be aware that customers are responsible for any import duties or taxes.
3. What is the refund policy?
- Your satisfaction is crucial to us. You can receive a refund if your humidifier arrives damaged, is not working, or if you contact us before we process your order for shipment. Please visit our returns and refund policy page for more information.
4. Can I cancel my order?
- Absolutely! You can cancel your order before it's shipped. However, once the order is in transit, we are unable to cancel it.
5. How do I return a product I no longer want (but is in working condition)?
- If you've changed your mind about a functioning product, please let us know within 14 days of receiving it. Keep in mind that you will be responsible for covering the return shipping cost.
6. What if I don't want to pay import duties?
- We understand that import duties can be unexpected. However, we regret that we cannot provide refunds for orders where customers decline to pay these import duties.
7. Can I track my order?
- Yes, tracking your order is easy! Just use the tracking number we send you via email after purchase. Visit our "Track your order" page and enter your tracking number.
8. How do I get in touch with customer support?
- We're here to assist you with any questions or concerns. Please reach out to us at contact@humidify-hub.com, and our friendly team will provide the help you need.
9. Do you offer refunds for damaged products?
- Absolutely, we stand by the quality of our products. If your order arrives damaged, please contact us within 14 days of receiving the item, and we will arrange a refund or replacement. Please consult our Refunds policy for more details.
10. What should I do if my order is incorrect?
- We strive for accuracy, but if there's an issue with your order, please reach out to us immediately at contact@humidify-hub.com. We'll work diligently to resolve any problems and ensure your satisfaction.
At HumidifyHub, your shopping experience matters to us. If you have any additional questions or need further assistance, please don't hesitate to get in touch. Thank you for choosing us!